Privacy policy

Overview

The collection of your browsing data or anonymous information in this Site: https://flexsmartlogistics.com, is necessary to provide its best performance. It helps us analyze on how to enhance, personalize and support to improve your experience. Also, it allows us to give our visitors and clients like you the right content to publish.

While your personal and company information can only be collected once you have signed-up our newsletter, initiate a booking, send an inquiry, messaging us or commenting on our publications in this site. It is solely for the purpose of attending your concern. Otherwise, we cannot help you.

We guarantee to take care and protect your information by all means according to Philippine National Privacy Commission: www.privacy.gov.ph. But if you’re browsing inside this Site outside the Philippines, and you think that we are not compliant of the Privacy Law of your Country, kindly inform us immediately.

Statement of Policy

Flextsmart Cargo Handling Inc.. (https://flexsmartlogistics.com, Flexsmart Cargo, Flexsmart, We, Us, Our and Site) as managed by Flextsmart Cargo Handling Inc., is committed to value, respect and protect the privacy of your personally identifiable information and all other related data (collectively known as “Your Information”). This statement of privacy explains how we collect, use and share Your Information to give you the best service. It also prescribes your rights and options how you can manage Your Information stored to us during your visit, access or use our contents, features, offerings, marketing copies and advertisement (collectively known as the “Site”), in a manner described below.

If you are located in Philippines, this privacy policy assures your protection, rights and options according to Republic Act 10173 (otherwise known as Data Privacy Act of 2012) and its implementing rules and regulations. Your personal data are carefully and respectfully protected in accordance with data privacy act of 2012.

If you’re located in EU, your full consent before accessing our Site is mandatory by accepting this privacy policy or continue accessing our Site. In which case, collection and usage of Your Information gathered thru cookies, automations and similar technologies, according to the guidelines of general data protection regulation (GDPR). Your Information are carefully and respectfully protected in accordance with GDPR.

By accessing our Site, you consent the usage of Your Information pursuant to this privacy policy. For questions or other concerns on the privacy of Your Information, you may contact us thru privacy@flexsmartlogistics.com.

Privacy policy coverage

This statement of privacy covers the Flexsmart Cargo site only; excluding third-party links and contents.

Part of the Site’s services is to accept advertisement, sponsorship, affiliate marketing, embedding social media networking sites, and all other existing and upcoming new platform and partners, which are not managed and operated by Flexsmart Cargo. In which case, your privacy, terms and conditions are not covered in this privacy statement, as all third-party contents are also having its own privacy policy and terms of use on their end. Thereby, we encourage you to read, review or contact those third-party content you encounter on our Site.

General rule, always exercise extra diligence before you disclose information on the internet, whether on private or public forums or discussion.

Although, we can only take care, value and protect Your Information collected and stored to us, you can still seek our assistance on how you can contact any third-party sites you encounter through our site. However, due to geographical and technical limitations, and legal retention purposes, your shared information may have been distributed on the internet which outside either our or your control already.

Types of Personal Data Collected

By default, our Site can only detect your browsing behaviour such as: pages you’ve visited, your internet protocol address (IP address), your approximate location, devise used, time spent on each page, how did you reach us (keyword you’ve searched that lead you to us, referral sites and other general information) and all information about cookies.  However, you have the option to provide Your Information to us such as name, email address, profession and other personal account preferences when you comment on any of our contents, subscribe or message us.

Ways to Collect Your Personal Data

There are 10 ways we can collect information from you during your interaction on our Site, which are categorised as voluntary submission or automatic collection, as described below. All of which are accompanied with your internet protocol (IP) address and browser user agent to help us detect spam or hackers attack.

Voluntary Submission

Comments – We can collect data as shown in your comment on any of our contents.

Media – If you upload videos or images to our Site, you should avoid uploading with embedded location data (EXIF GPS) included. Other user or visitor to our Site can download and extract any location data from it.

Contact forms: message us, inquiry and booking – Your name, email address and other details you’ve included in your message are being asked when you send message to us using contact form on our Site. This is necessary for us to address your concern properly and provide you the best service possible.

Subscription – Your name and email address are required to become our subscriber.

Third party sources – You may find us through social media accounts and across advertisement platforms, in which case we can collect Your Information you supplied through our campaign.

Automatic Collection

Cookies – Cookie is a type of message or small file written or stored in your device by your browser in specified period of time. If you leave a comment on our site you may opt-in to saving your name, email address and social media account in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Cookies can also automatically identify your internet protocol (IP) address. It also shows us the pages and number of times you have visited, to helps us analyse what content has resonated you. These cookies are sub-categorised as mandatory, functional and campaign cookies.

Mandatory cookies are required to help load the Site faster as you browse and navigate it. While, functional cookies are those from your social media accounts which help us better understand what content is in demand. Lastly, campaign cookies are vital for us to know what advertisement that interests you.

You always have the option not to accept cookies, but it prevents you from optimal experience on our Site. To know more about cookies and how you can manage it on your browser, please check below links:

1. Google Chrome, click here
2. Microsoft Internet Explorer, click here
3. Apple Safari, click here
4. Mozilla Firefox, click here 

If you’re using other browser not listed above, you may visit their cookies setting to learn more.

Analytics – We use google and hubspot analytics to study our Site’s performance. From the devise you use (mobile, tablet or desktop), approximate location, pages you’ve viewed, keywords you are looking for and other related traffic metrics.

To learn more, please visit below links:

1. Google analytics, click here
2. Hubspot analytics, click here

Web Beacon – To better understand our Site and email campaign performance, we may use web beacons to assess our traffic and engagement to audience. It contains no personally identifiable information.

Log files – Your browser used when accessing our Site is providing us these log files to inform us the browser type, IP address and uniform resource locator (URL) or web page you have visited on our Site.

Embedded content from other websites – Contents on our Site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Use and Purpose of Data Collection

Our goal is helping you understand the ups and downs of supply chain. Specifically, in customs clearance. It becomes possible, by knowing the pattern on how you interact on our Site: through collecting, using and sharing Your Information according to privacy laws and regulations.

Necessary to provide you our service – By accepting our ways to collect Your Information, you’re entitled to improve your experience on our Site. This includes periodical email topic updates, news and campaign materials suited to your visited contents, sent thru the email address or social media accounts you’ve provided to us.

Also, to receive customized contents from us, we may ask you necessary information or your concern that requires attention. Such customized contents such as: quotation, proposal, or recommendation and the like, are provided only to you when you expressly provide us the permission to process the information you’ve disclosed to us and knowingly acknowledge that any details coming from us is shared to you based on our best knowledge and belief at your own disposal, not to guarantee any certain results or outcomes, whatsoever.

Customized content marketing and advertising– Flexsmart Cargo offers free guides, eBook and other form of hacks in any areas of your supply chain management sphere. Also, we offer services for advertisement from third-party businesses related to our own content. Either way, we use Your Information stored with us to reach you out. We use assumption based on the frequency of your consumption of our contents. Your devise used, location and other preferences as our bases of crating our content marketing and advertising to you.

Thus, an aggregate of Your Information will be shared and processed for targeted advertising. For this reason, we can serve you and our advertisers better by showing campaigns that matters to you.

If you wish to update your preferred content or advertisement or part thereof, you may please visit our Opt-out page at anytime.

Flexsmart Cargo offers you an option to subscribe the entire newsletter or only your preferred content.

Sharing Your Information

In order to execute the services of Flexsmart Cargo and improve your experience, we may disclose or share Your Information to:

1. To third party system and infrastructure providers
2. To third party communication platforms
3. Necessary to serve advertisers
4. In the event of sale or bankruptcy
5. As required by law

We use third-party providers for our website hosting and database; email subscription and contact forms; cookies and other analytics tools necessary to perform website function. These providers may access aggregated information from you, but are not allowed to use it other than it’s intended purposes on our Site.

To keep Flexsmart Cargo running, we accept advertisement from relevant companies. In this instance, we may share Your Information (only the overview of our audience, not your name, email address or other contact information).

In the event of sale or bankruptcy, we may transmit all Your Information to the new owner. You’re accordingly protected by this privacy policy, unless the new owner notifies you for the amendment otherwise.

Have questions? Please feel free to contact us thru privacy@flexsmartlogistics.com

Control of Your Information

You’ll have the full control of Your Information. You can request to access, modify, correct or delete entirely thru email request. In such case, we may verify your identity to perform privacy check.

Retention of Your Information

We will retain Your Information unless you’ll notify us not to. By using our Site, with or without updating your preferences, it is understood that you have the full consent to retain Your Information to us. Such consent is our legal basis to use and process Your Information according to this Privacy Policy and Terms of Use.

Your Rights

If you have an account on our Site, have left comments, subscription or previously contacted us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we modify, correct or delete any personal data or Your Information stored with us. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Also, in compliance to Philippine National Privacy Law and California Civil Code, we will not distribute Your Information to third-parties without your consent (except in a manner described above). Subsequently, you’re entitled to request a notice on Your Information shared and to whom it was shared for purposes of marketing.

Data security

Flexsmart Cargo maintains technical and organizational measures to keep Your Information safe and secure.

Our server is located in US, based on our hosting provider. All Your Information is transmitted via secure socket layer (SSL) technology and with encryption into our database. Your Information can only be accessed by our authorised person which remained confidential.

Although no such thing as 100% breach proof security over the internet, we commit to use all reasonable efforts to safeguard Your Information. If you feel that Your Information is threatened, you may contact us to access and delete them however you want. Otherwise, you continually acknowledge that we cannot guarantee the full security and integrity of Your Information, whatsoever.

Privacy for Children

Flexsmart Cargo is intended for practicing professionals considered in legal age in their own country.

If you’re not yet in legal age, please ask guidance from your parent or guardian.

Specifically, if you’re below 16 years old, in compliance to children’s online privacy protection act (COPRA), Flexsmart Cargo is not intended to anyone who is below 16 years of age.

Whenever we discover Your Information listed to us, we will outright delete it from our system and take no further processing for whatever purposes than to terminate the said account.

Further, if you’re a parent or guardian, you are entitled to access and delete all information introduced to us by your children or anybody under your proven custody.

Cross-border Transfers

Your Information stored to us may be transferred to third party service providers located in different countries.

These countries may have different privacy laws and regulation relative to Your Information protection. But we commit to undertake all steps to reasonably secure Your Information and maintain its confidentiality in accordance to our privacy policy, terms of use and personal data protection legislation; implementing the same degree of protection by the European Commission, Philippine National Privacy Commission, and other equivalents.

For questions, you may contact us at privacy@flexsmartlogistics.com

Data breach procedures

While no proven system that protects us 100% from attacks, Flexsmart Cargo is genuinely devoted to protect the confidentiality of your data to us. In cases when any signs of potential or confirmed breach of privacy, below procedure will be followed:

1. Identify and stop the breach
2. Assess the information breached
3. Notify the affected party immediately
4. Review and update the security system

Ways to Contact Us

For all your concerns or questions, you may reach us via email at privacy@flexsmartlogistics.com or postal address at 107 Torres Bldg., 2442 Park Avenue, Pasay City, or this page:  message us.